mer lifestyle return policy

At MER, we curate our collections with the intention of bringing beauty and effortless style into your daily life. We want you to love your purchase and understand that sometimes a piece may not be the perfect fit.

By making a purchase with MER, you agree to the following terms:

Returns for Store Credit

• Store Credit Only: We offer returns for store credit only. We do not provide cash or credit card refunds.
• 7-Day Window: Returns must be initiated and postmarked within 7 days of your parcel’s delivery date.
• Approved returns receive a MER Digital Gift Card via email to be used toward a future purchase.

Condition & Inspection

MER reserves the right to fully inspect all returned items before store credit is issued. To be eligible, items must be in their original, showroom condition:

• Cleanliness: Must be free of stains, makeup, deodorant marks, and odors (perfume, smoke, etc.).
• Condition: Items must be unworn, unwashed, and have all original tags securely attached.
• Footwear: Must include the original shoe box in its original condition, placed inside a separate shipping box.

Note: Damaged, stained, or altered items will not be accepted and will be returned to the customer at their expense.

Final Sale (Non-Returnable)

The following are considered Final Sale and are not eligible for return or exchange:

• Discounted Items: Any merchandise marked 30% off or greater (unless otherwise stated).
• Specific Categories: Apothecary, undergarments, jewelry, and home goods.
• Unauthorized Returns: Items sent back without a Return Authorization (RA) will be returned to the sender.

How to Initiate a Return

1. Email info@merlifestyle.com with your Order Number and reason for return.
2. Once approved, you will receive an RA number.
3. Customers are responsible for return shipping costs. We recommend a trackable service, as MER is not responsible for lost or damaged return parcels.
4. Please allow 5-7 business days for inspection and credit issuance once received.

Damaged or Defective Items

If you receive an item that is damaged or incorrect, please contact MER at info@merlifestyle.com or (805) 691-9204 within 48 hours of delivery so we can resolve the issue immediately.